Welcome to the Cyara Knowledge Center

In the below video tutorial, we'll demonstrate how Cyara ResolveAX can be used to monitor and ensure compliance of remote and @home Agents, so that they can provide a flawless experience to your customers.

Using the power of Cyara ResolveAX, we can capture real-time and historic visibility of agent details, connectivity, network statistics and voice quality. ResolveAX automatically collates, aggregates and organizes the details of each agent’s hardware, software and headset, their location and ISP based on their IP address, and passively monitors their active calls.

Cyara ResolveAX is designed to assist you in the triage process for faster voice quality issue resolution through accelerated root cause analysis.