The Agent Monitoring dashboard provides the ability to list all agents that have been configured within ResolveAX, or to drill down to individual teams of agents (using the Team selection dropdown list). If you navigate to this dashboard by clicking on a team from the Team Monitoring dashboard, the Agent Monitoring dashboard will automatically drill down for you, and list only the agents within the selected team.
Agents are listed in a leaderboard fashion. The agent with the lowest voice quality or highest number of issues/failures will be at the top highlighted in red, so it’s easy to see where help is needed most.
Next to each agent, there is an icon you can click to get an insight into their environment, such as their network, how their desktop workstation is provisioned, whether they are having any issues (which are highlighted in red) and links to calls they have manually flagged as low quality. You can also navigate directly to the Agent Analysis tab of the Analysis dashboard using the provided button, or by clicking on one of the flagged call links.