23.2 Release Table of Contents
23.2 Region Release Timetable
Region | Release Date |
Australia |
February 19th, 2023 |
United Kingdom |
February 26th, 2023 |
United States |
February 27th, 2023 |
The standard Cyara Support timetable applies to this release. Cyara will offer technical support for 1 calendar year after this release is live, and this release will be marked as end of life after 2 years.
Note: Future Cyara Releases will contain all features delivered in this release.
23.2 Platform Features
- CP-31629 - Feature Virtual Agent - Amazon Connect Conference Consult activity support
- Cyara Virtual Agents are now capable of simulating the Conference Consult activity on Amazon Connect for voice calls.
23.2 Platform Updates
- CP-31123 - Changed - Dashboard Webhook Calling Repeatedly
- Previously the Cyara Pulse Dashboard would incorrectly call an associated webhook for each instance that the dashboard was open. This has been changed so that only one Pulse Dashboard will call a single webhook to post data, preventing result duplication.
23.2 Issue Fixes
- CP-17919 - Fixed - SMS Test Results returning null values for "MobileTo" field
- Resolved an issue where the "CalledNumber" would incorrectly return a null value in the SMS Test Case result. For SMS Test Cases this field is now mapped to the "MobileTo" field.
- CP-28348 - Fixed - API Campaign Create failed validation on Outbound campaigns
- The API Campaign Create endpoint used an incorrect value for maxCAPS when saving an outbound campaign which caused Voice Scheduler to Invalidate the Campaign Run.
The campaign could be run by editing the campaign in the portal - as this would correct the maxCAPS value.
- The API Campaign Create endpoint used an incorrect value for maxCAPS when saving an outbound campaign which caused Voice Scheduler to Invalidate the Campaign Run.
- CP-32620 - Fixed - CX Models - Incorrect suggestion box position
- Fixed the position of the suggestion box when editing a CX Model Menu Element, for the "Reply With" input.
- CP-33268 - Fixed - Pulse Dashboard Data Display Issue
- Cyara Pulse Dashboards would incorrectly display less data points than expected during a scheduled load test.
- CP-33363 - Fixed - Invalid Characters in Test Case Data Parameters
- Resolved an issue which would prevent validating a Test Case which had an ampersand "&" character in the data parameter name.
- CP-33406 - Fixed - Pulse Dashboard Stops Updating
- Resolved an issue where Cyara Pulse Dashboards would stop updating after a period of 60+ minutes.