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A CX-AX Test Case includes an Agent step, which is performed by the Virtual Agent after the call is connected.

The Virtual Agent verifies the attached data specified as corresponding key-value pairs. The following image shows examples of key-value combinations for the agent to verify. The agent step can be used only once in a Test Case. If the {WaitforHangup} tag is the last step in a Test Case, the Minor/Major value must allow sufficient time for the call to connect and the agent Behavior to complete.

Each Test Case to be run in the Campaign must have a unique CLI/ANI.

CX-AX Inbound Campaign can either be a Velocity Campaign or a Pulse Premium Campaign.

1. From the main menu, click Execute > New Campaign.
   
   
2. Enter a unique Campaign name in the Name field.
3. Select the Channel for the Campaign.
4. Select the Associated Plan from the drop-down list.
   This is the subscription Plan you will use to run the Campaign. You should verify that the selected Plan is valid for the period in which the Campaign is to be run.
5. Enter a brief description of the Campaign in the Description field.
6. Select the Requested Run Date.
   This date is used by non-Platform Administrator users to request a date and time to run the Campaign. A Platform Administrator may override this date, so it may differ from the actual run date and time. The Scheduled Run Date field is disabled for non-Platform Administrator users. It is the actual date and time that the Campaign is scheduled to run. For Platform Administrator users, this overrides the value specified for the Requested Run Date field.
7. Enter the Concurrent Ports to be tested.
   Each call must have a unique CLI/ANI.
8. For Velocity Campaigns, enter the Max CAPs value for the Campaign.
9. For Pulse Premium Campaigns, enter the time in the Run Every field, which indicates the number of minutes between Campaign reruns.
10. Set the Synchronized option to Yes.
11. Select the appropriate Test Cases and click Add to Campaign.
12. Change the Status to ‘ENABLED’ to make the Campaign active and Save the Campaign.

Before running the Inbound Campaign, the corresponding Virtual Agent Campaign must be started. This ensures the calls are answered by virtual agents, which will synchronise with the Test Case and validate the CTI attached data as specified in the Test Case.

1. Run the Virtual Agent Campaign first. Ensure that the Run status of the Campaign changes to Running.
2. Ensure that the agent is ready and waiting for a call. Select Reports > Agent > Real-Time. Click Run Date link to view the agent status. The status must be Ready/Waiting.
   
   
3. Start the Inbound Campaign and ensure that the Run Status of this Campaign changes to Running.
4. You can view the calls answered by the agents from the Agents Real Time Report.
5. After the Inbound Campaign is complete, you can view the results in the Velocity Report and Historical Agent Report.