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Browser Extension

Updated: tech writers Edited:
ResolveAX has two deployment model options for agent desktops so that data can be captured and streamed to the ResolveAX backend. A Browser Extension option, and an SDK (by custom request) option.

These options will not impact agent’s ability to log into CCP and take calls.

Note: For a full walkthrough of how to install the ResolveAX Browser Extension, read the Cyara FAQ here

Browser Extension

The ResolveAX browser extension is the most popular method to deploy Cyara ResolveAX. There is no agent desktop customization required for a quick implementation.

  • Agents must install a Chrome Browser Extension
  • ResolveAX Agent activation process ensures only approved access
  • Ability to monitor CPU & Memory usage in ResolveAX dashboards

SDK Deployment

Cyara also offers a custom SDK deployment, please contact Cyara for more information on how we can facilitate this. A custom SDK utilizes Cyara Javascript code injected into an Amazon Connect CCP desktop.

  • A custom SDK deployment offers great transparency for information security audits
  • This solution is also ideal for an agent desktop environment that is already customized
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