Platform Release Version 23.6

23.6 Release Table of Contents

23.6 Region Release Timetable

Region Release Date
Australia

June 11th, 2023

United Kingdom

June 12th, 2023

United States

June 19th, 2023

The standard Cyara Support timetable applies to this release. Cyara will offer technical support for 1 calendar year after this release is live, and this release will be marked as end of life after 2 years.

Note: Future Cyara Releases will contain all features delivered in this release.

 

23.6 Platform Features

  • CP-34474 - Feature: Service Library - New Options
    • Two new options have been added to the Service Library. An optional checkbox to SSL Ignore certificate errors and the ability to issue a response type in a new content type of Text/XML.
  • CP-34678 - Feature: Service Groups - Mean Time to Restore (MTTR)
  • CP-35692 - Feature: Mean Time to Identify (MTTI)
  • CP-35693 - Feature: Mean Time Between Failure (MTBF)
    • Service Groups displayed on Pulse Dashboards will now display the summary times for MTTR, MTTI and MTBF for the past 30 days.
  • CP-35665 - Feature: Virtual Agent - Proxy support for Genesys Cloud adapter
    • In certain use cases the virtual agent has to communicate via a connection that mandates a HTTP proxy. The adapter has now been enhanced to accept a proxy and username/password for basic authentication.
  • CP-36401 - Feature Dynamic Data in CX Model generated Test Cases
    • Terminal Nodes (Disconnect, or Transfer) in CX Models are now able to specify a Dynamic Data Source to include in the Test Case instead of using the CX Model's Data Set and embedding the data in the Test Case. This allows you to specify a Dynamic Data Source in the CX Model instead of needing to edit the generated Test Case to override the data source.
       
      Even if all leaf-nodes specify a Dynamic Data Source, it is possible a model-level validation will report missing data. This validation can be ignored and will be fixed in a future release.

23.6 Platform Updates

  • CP-34972 - Changed: Check Availability Delayed Button Display
    • The Check Availability button on the Cyara Load Test Booking Calendar has been changed to always display, but will now be enabled/disabled based on the current plan details.
  • CP-36010 - Changed: Load Test Booking Calendar - Layout Change
    • The Cyara Load Test Booking Calendar input form has had a design update, to make it easier to include all of the information required to submit a booking.
  • CP-36049 - Changed: New Service Group Heading Layout
    • Service Groups shown in a Pulse Dashboard will now be displayed using a responsive web design, with various design improvements.

23.6 Issue Fixes

  • CP-34202 - Fixed: Platform stability - 3rd party library update
    • On few occasions anonymous message bus queue would disappear and not be recovered, which rendered services timing out of network requests until process was restarted. This has been fixed by updating 3rd party library.
  • CP-34349 - Fixed:  Cruncher - Pending Web Bookings
    • Resolved an issue where bookings for a web load test were incorrectly set to pending, even though capacity was available to allocate to run the load test.
  • CP-35367 - Fixed: Endpoint Campaign - Insufficient Endpoints Available
    • When endpoint registration capable CEs connect and disconnect multiple times to Voice Scheduler, depending on the timing of these disconnects and reconnect, we might occasionally get Internal Error (insufficient points available) on running Endpoint Campaigns, even when enough capacity is available. This normally resolves itself on next attempt to start this Campaign.
  • CP-35541 - Fixed: Test Case Create Audio File Folder
    • Resolved an issue where you were unable to create a new folder for Test Case Audio Files, while editing a Test Case.
  • CP-35977 - Fixed: Navigation fix for Pulse Active Alerts
    • Only the correct sidebar navigation menu items will be highlighted in the new sidebar menu UI when on specific pages.

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