24.2 Release Table of Contents

• Release Timetable
• Platform Features
• Platform Updates

24.2 Region Release Timetable

The standard Cyara Support timetable applies to this release. Cyara will offer technical support for 1 calendar year after this release is live, and this release will be marked as end of life after 2 years.

Note: Future Cyara Releases will contain all features delivered in this release.

24.2 Platform Features

• CP-39392 - Feature: Cyara Virtual Agent - Avaya Aura 10 Certification
  • Avaya Aura 10 is now supported to be used with Cyara Virtual Agents.

• CP-40546 - Feature: Virtual Agent - CXone Omnichannel Agent Desktop support

  • Cyara Virtual Agent now supports CXone Omnichannel Agent Desktop. https://www.nice.com/products/omnichannel-agent-desktop

    Cyara now can assure agent experience on both CXone MAX and Omnichannel Desktop versions.

• CP-40666 - Feature: CX Models - Test Case Generation Report Update
  • When generating Test Cases from a CX Model, the number of steps for each generated Test Case will now be visible in the Test Case Generation Report.

24.2 Platform Updates

• CP-40281 - Changed: Exporting CX Models
  • CX Models can no longer be exported to 3rd party software such as Visio, or to other platforms such as Amazon Connect or Genesys Purecloud. The ability to export to a JSON file remains unchanged.
• CP-39698 - Changed: Pulse Campaigns Schedule
  • A new schedule screen on Pulse Campaigns allows you to visualise the campaign schedule as blocks of time for each day of the week that the Campaign is scheduled to run.
• CP-39851 - Changed: Pulse Campaigns - Email Alert Update
  • Country & Carrier details will now also be included in incident alert emails sent from Pulse Campaigns.
• CP-39854 - Changed: GICD+ Default Carrier Information
  • When using GICD+ and selecting the default carrier, the Test Results will now also incorporate additional details of the default carrier.
• CP-40572 - Changed :USA/CAN In-Country Dialling Selection
  • When entering a toll-free number that could operate within either the USA or Canada, a new option to select the appropriate country for in-country dialling is now available.