With the release of Cyara Platform 2024.2, the ability to export CX Models has changed. Due to the increasing complexity of many of the designed CX Models, exporting to 3rd party services such as Amazon Connect or to Genesys Purecloud is no longer supported. Additionally exporting to a Visio diagram is also no longer supported for Cyara CX Models.
The ability to export an entire CX Model into a single JSON file which can be re-imported into the Cyara Platform remains unchanged.
Comments
0 comments
Please sign in to leave a comment.