Release Announcements
Cyara Products Release Notes & Product Advisory Documents are available covering all of the New Features, Feature Updates and Issue Fixes delivered with each Cyara Release.
Platform Release Notes
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Platform Release Version 25.2
25.2 Release Table of Contents Release Timetable Platform Updates Platform Issue Fixes 25.2 Region Release Timetable The following region update dates are in local time for each region. Region Release Date Australia February 16th, 2025 United...
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Platform Release Version 25.1
25.1 Release Table of Contents Release Timetable Platform Features Platform Updates Platform Issue Fixes 25.1 Region Release Timetable The following region update dates are in local time for each region. Region Release Date Australia January 19t...
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Platform Release Version 24.12
24.12 Release Table of Contents Release Timetable Platform Features Platform Updates Platform Issue Fixes 24.12 Region Release Timetable The following region update dates are in local time for each region. Region Release Date Australia November ...
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Platform Release Version 24.11
24.11 Release Table of Contents Release Timetable Platform Updates Platform Issue Fixes 24.11 Region Release Timetable The following region update dates are in local time for each region. Region Release Date Australia October 27th, 2024 Unite...
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Platform Release Version 24.10
24.10 Release Table of Contents Release Timetable Platform Updates Platform Issue Fixes 24.10 Region Release Timetable The following region update dates are in local time for each region. Region Release Date Australia September 29th, 2024 Uni...
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Platform Release Version 24.9
24.9 Release Table of Contents Release Timetable Platform Updates 24.9 Region Release Timetable The following region update dates are in local time for each region. Region Release Date Australia September 1st, 2024 United Kingdom September 2...
Release & Product Advisory
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Changes to CX Model Exports
With the release of Cyara Platform 2024.2, the ability to export CX Models has changed. Due to the increasing complexity of many of the designed CX Models, exporting to 3rd party services such as Amazon Connect or to Genesys Purecloud is no longer suppo...
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Cyara Release 2024.2 - Checking in bookings via Cyara Load Test Booking Calendar
With the release of the Cyara Platform 2024.2 a new method of checking in a booking via the Cyara Load Test Booking calendar has been introduced. This update has been introduced to allow Cyara to initialise all of the required hardware for a load test o...
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Cyara Voluntary Product Accessibility Template (VPAT) Update
The Voluntary Product Accessibility Template (VPAT) is a reporting standard that allows digital product vendors to document how their software complies with Section 508 accessibility guidelines. Section 508 is a U.S. accessibility law that requires all ...
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Cyara Call Explorer: Important Updates to Network / Firewall Rules
Starting October 5, 2022, the Cyara Call Explorer application will be migrated by the Cyara vendor to a different network region that will require updates/changes to the firewall rules at the high-security networks. If you're using Cyara from a network ...
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Log4J vulnerability (CVE-2021-44228) Announcement
Cyara is not impacted by this vulnerability. Cyara does not use the Apache log4j libraries that are impacted by this vulnerability. We are committed to providing the highest levels of security in our products. We are monitoring current vulnerability re...
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Cyara Release 21.2: Language Tag Limitations and End Of Support for Nuance Dragon
Cyara Release 21.2 brings important changes to the Cyara Platform that may have a significant impact on Cyara users: Cyara Announced it will no longer be supporting Nuance Dragon and Krypton Natural Language Understanding (NLU) engines in the Cyara Clo...
ResolveAX Release Notes
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ResolveAX Release Notes - Version 25.02
In this release Enhanced Automated Agent Provisioning/Synchronization – Amazon Connect On-going configuration synchronization Agent off-boarding Integration Requirements Auto provision for non-Amazon Connect CCaaS integrations New Agent Playbook M...
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ResolveAX Release Notes - Version 24.12
In this release No Calls Alert - Checking if Agents are Available or On-Queue Setting "Call Received Internal" Setting "No Calls" Tag Enabling No Calls Alert Issues Fixed No Calls Alert - Check if Agent is Available or on-Queue As part of enhanc...
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ResolveAX Release Notes - Version 24.11
In this release Configurable Reporting Data Segregation for Users Enhanced Agent Disposition Desktop Widget Monitoring – Agent Disposition Dashboard View by dispositions by an individual agent Agent Disposition Analysis Insights Detailed Agent ...
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ResolveAX Release Notes - Version 24.10
Enhanced Location Identification in Agent Login Dashboard With this new ResolveAX release, Cyara has enhanced Agent Location Identification information provided in the Agent Login Dashboard. There is now a new icon that has been added to the “Health” co...
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ResolveAX Release Notes - Version 24.9
Refreshed UI interface (Replacement of legacy design system) With this new ResolveAX release, Cyara has refreshed the UI interface. The subtle changes in color, shading, and font are intended to provide greater contrast, be easier on the eyes, and impr...
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ResolveAX Release Notes - Version 24.8
Extension Activation Troubleshooting Support Extension Activation Dashboard Under the Analysis section, we have introduced an Extension Activation Dashboard to log extension activation error details to assist with troubleshooting ResolveAX Agent Extensi...
Cyara Release Webinars
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Cyara 2021.5 Release Webinar
We're excited to bring you the fifth and final release of this year, Cyara 2021.5.Here you'll find a brief tour of what we've included in this release, encompassing new-to-the-Cyara-Platform features, audio enhancements and advancements, and even more u...
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Cyara 2021.4 Release Webinar
We are pleased to announce the launch of the fourth release for 2021, Cyara 2021.4 This Cyara Release Includes additional updates to the CVA in supporting Nice InContact, additional improvements to PESQ and POLQA for improved voice quality metrics, furt...
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Cyara 2021.3 Release Webinar
We are pleased to announce the launch of the third release of the 2021 calendar year with Cyara 2021.3This Cyara Release Includes additional updates to the Call Result Reclassification feature set, a new Test Data Editor allowing you to update Test Case...
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Cyara 2021.2 Release Webinar
We are pleased to announce the launch of the second release of the 2021 calendar year with Cyara 2021.2! This Cyara Release Includes moving Cyara Call Explorer out of Beta and into general release, additional enhancements to our Reporting and Error Recl...
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Cyara 2021.1 Release Webinar
We are pleased to announce the launch of the first release of the year with Cyara 2021.1! This Cyara Release Includes the new Cyara Test Phone, enhancements to our Reporting and Error Classification, a new Integration with Rally and much more. Join Mik...
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Cyara 2020.4 Release Webinar
We are pleased to announce the launch of Cyara 2020.4! This Cyara Release Includes more CX Model features that facilitate design-driven testing, enhancements to our recently released Self-Serve Load Test Booking Calendar, and more. Additional highlight...