Welcome to the Cyara Knowledge Center

Recommended For You

• Welcome to Cyara - Your CX Assurance Platform
• Understanding Test Case Step Timing Using PSST
• Using the Cyara Load Test Booking Calendar
• Integrating Cyara Virtual Agent (CVA) with Genesys Cloud
• Integrating Cyara Virtual Agent (CVA) with Amazon Connect
• Integrating Cyara Virtual Agent (CVA) with Twilio Flex

See all 8 articles

Building Cyara Test Cases - Getting Started

• Introduction to Cyara Test Cases
• Building a Simple Cyara Test Case
• Validating a Test Case
• Understanding Error and Failed Results
• Test Case Basic Troubleshooting
• Auto-Transcription: Build Test Cases With Speed And Quality

Building Cyara Test Cases - Advanced Tuning Techniques

• Understanding Test Case Parameters
• Blocks: Simplify Your Test Case Build
• Prompt Analyzer: Test Case Tuning Made Easy
• Test Case Build Best Practices: Using the MultiStep Prompt

Building Cyara Test Cases - Tuning with Tags

• Using the {ListenForPSSTAfter} Tag
• Test Case Notes Field Tags: Adding flexibility to your Test Suite
• Using the {Optional} Tag
• Using popular tags to handle specific scenarios
• Using the {BargeIn} tag
• Using the {Choice} tag

Building Cyara Test Cases - Accelerate Big Data Testing

• Accelerating Your Data Testing Goals with Data Driven Test Cases
• Data Driving Test Cases With Audio Files
• Data Driving Test Cases Using Test Data Sets
• Data Driving Test Cases With Static External Data
• Data driving test cases using the Dynamic Data Service

IVR Application Testing - Road Test your IVR Application

• IVR Application Testing Use Case
• Creating a Functional Test using Cyara Velocity
• Viewing Velocity Reports
• Analyzing Velocity Campaign Results

IVR Application Testing - Using Cyara CX Models

• Introduction to Cyara CX Models
• Create a CX Model from scratch
• Automatically Create a CX Model of your Existing IVR
• Managing your CX Model using Modules
• Generating Test Cases from your CX Model
• CX Model Tag Builder Wizard

Customer Experience (CX) Monitoring - Using Pulse Dashboards

• Introduction to Pulse Dashboards
• Creating Dashboard Custom Categories
• Creating Customized Service Groups for your Pulse Dashboard
• Viewing Results on the Pulse Dashboard
• Masking Call Flows in your Pulse Dashboard to Protect Sensitive Data

Customer Experience (CX) Monitoring - Traditional Setup & Reporting

• Create and Execute CX Monitoring Test Suites
• Creating Pulse Schedules
• Viewing and Analyzing Pulse Summary Reports
• Create and Schedule Pulse Custom Reports
• Creating Alarm Profiles and Customized Alerts
• Creating Dashboard Ticket and Outage Message Information

Performance Testing - Making Sure Your Production Platform Is Customer Ready

• An introduction to Load / Performance Testing options
• Creating your Performance Test Case Suite
• Executing an IVR Performance Test
• Viewing Cruncher Reports
• Analyzing Large Scale Performance Test Results
• Analyzing Cruncher Campaign Results

Measuring MOS Voice Quality In Your Production Environment

• Bi-directional Voice Quality Testing At the Agent Desk
• Ensuring Flawless CX with Voice Quality Testing
• Ensuring IVR Application Voice Quality from the Customer's Perspective
• Using Cyara's Software Audio Generation Device (AGD) to Measure Voice Quality

Virtual Agent Testing - Getting Started

• Setting up your Emulated Agent Site and Environment
• Creating A Virtual Agent Behavior
• Creating A Virtual Agent
• Creating A Virtual Agent Campaign
• Viewing Real-Time and Historical Agent Reports
• Analyzing Agent Reporting Results

Virtual Agent Testing - Data Validation Techniques

• CVA Classification Rules
• CVA Validation Rules
• Ensuring Accuracy Using Velocity CX-AX

Measuring CX across Digital Channels

• Testing Omnichannel Journeys

Outbound Testing - Ensuring Compliance In Your Contact Center

• What is Outbound Testing?
• Outbound Contact Center Assurance and Compliance
• Creating a Cyara Outbound Test Case
• Simulating Outbound Contact Center Interactions
• Viewing Cyara Outbound Reports
• Analyzing Outbound Campaign Results

Integrations

• Seamless Defect Tracking Integration with Cyara and Jira
• Seamless Defect Tracking Integration with Cyara and Rally

Older Platform Release Information

• What's New in Cyara 2022.1
• What's New in Cyara 2021.5
• What's New in Cyara 2021.2
• What's New in Cyara 2021.1
• What's New in Cyara 2020.4
• What's New in Cyara 2020.3

See all 11 articles