After entering my Ani number, i am hearing a ring how to handle this in cyara

Ramkumar M

• March 18, 2021 06:57

After entering my Ani number, i am hearing a ring. I tried using optional tag. But sometimes it is working correctly and sometimes it is not working

 

Scenario: after two three ring i need to move to the next step . where i need to hear welcome prompt

 

Can you please help me on that

 

Regards,

Ramkumar M R

0

• Official comment

  

  Valery Topilin

  • April 13, 2021 19:25

  Hi! Sorry for the delay!

  If it is a single ring back, you can treat it as a test case step. Just create a step with PSST of 1 and use tag {BypassRecognition} in the Expect To Hear Field.

  If number of rings is variable - it is more complicated, but our support team will be happy to help you.

  
  Thanks!

   

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