After entering my Ani number, i am hearing a ring how to handle this in cyara
After entering my Ani number, i am hearing a ring. I tried using optional tag. But sometimes it is working correctly and sometimes it is not working
Scenario: after two three ring i need to move to the next step . where i need to hear welcome prompt
Can you please help me on that
Regards,
Ramkumar M R
Comments
1 comment
Hi! Sorry for the delay!
If it is a single ring back, you can treat it as a test case step. Just create a step with PSST of 1 and use tag {BypassRecognition} in the Expect To Hear Field.
If number of rings is variable - it is more complicated, but our support team will be happy to help you.
Thanks!
Please sign in to leave a comment.