Daniel Haynes

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Activity overview

Latest activity by Daniel Haynes
  • Daniel Haynes created an article,

    Cyara LiveVQ - Agent Browser Extension Configuration

    Watch the video below for a walkthrough on how to install, configure and use the Cyara LiveVQ browser extension for @Home and remote Agents.

  • Daniel Haynes created an article,

    Cyara LiveVQ is now out of Beta

    As of the 2022.2 Platform Release Cyara LiveVQ is now out of Beta! All of the Public LiveVQ Documentation has been moved to the Public Documentation section of the Cyara Knowledge Center. Click her...

  • Daniel Haynes commented,

    Official comment

    Thanks for this detailed post Christopher, I'll relay this feedback through to our engineering teams.

  • Daniel Haynes created a post,

    Automated Mass Transcription of Audio Files

    Use Case - The customer has 1200+ .WAV files from a legacy platform, which are used as menu prompts within their IVR. However the issue is that these are not fully documented and each file is simpl...

  • Daniel Haynes created an article,

    Cyara LiveVQ - Event Feed

    Cyara LiveVQ - Event Feed   Event Messages Agent.Connected Agent.Disconnected Interaction.Started Interaction.Ended Report.Alert Report.Feedback Report.Health Report.Info Report.Network Report.WebR...

  • Daniel Haynes created an article,

    Cyara LiveVQ - Agent API

    Agent API   API Methods CyaraLiveVq.Utils CyaraLiveVq.Hey CyaraLiveVq.Flags CyaraLiveVq.Aws CyaraLiveVq.Settings CyaraLiveVq.Config() CyaraLiveVq.GetRelease() CyaraLiveVq.GetVersion() CyaraLiveVq.G...

  • Daniel Haynes created an article,

    Cyara LiveVQ - API Integration

    Agent API Integration   Integration Available as an NPM package, access to be provided by Cyara. npm i @cyaradesign/cyara-livevq-sdk e.g. ├── index.html ├── connect-streams-min.js ├── connect-rtc.m...

  • Daniel Haynes created an article,

    Cyara LiveVQ - Introduction

    Introduction This document is intended for: Developers who have customised an Amazon Connect CCP, and who are looking to further customise Cyara LiveVQ. Administrators of an Amazon Connect deploym...