Christopher Ryan
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Activity overview
Latest activity by Christopher Ryan-
Christopher Ryan created a post,
Tutorial: How to Bulk Delete CX Model Notifications
CX Models don't natively support a way to bulk remove notifications, and any user of them knows how many get generated. Normally, you have to delete them one-by-one manually. Luckily, we can use so...
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Christopher Ryan commented,
Just found this one today, there is no workaround. Reply steps in CX Model test cases don't pull the updates name. To recreate: Create a CX Model by importing a json Update one or more of the menu...
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Christopher Ryan created a post,
Tutorial: Finding Full Crawler Calls
How Crawler WorksWhen you start a crawl, Crawler calculates the various pathways it has to go, and builds a test case for each one, automatically creating new test cases with each additional step a...
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Christopher Ryan commented,
Adding another one. Test Cases generated by CX Model, upon being added to a campaign and that campaign deleted, will still show the Linked Campaigns icon.
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Christopher Ryan commented,
I found out how to replicate this issue: The navigator moves more and more to the right, making it impossible to use the red box to the left side of the model Click on the notification bell in the ...
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Christopher Ryan commented,
I found out how to consistently replicate this issue: The Confidence Score occasionally covers the Prompt label Click on any menu with a transcription, click on the Transcriptions tab. Click the ma...
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Christopher Ryan commented,
The transcriptions Crawler produces can have bad or inappropriate words in them. This becomes especially true if a foreign language is encountered.
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Christopher Ryan commented,
Running into this, whose solution requires a support ticket to get fixed. Crawls sometimes "lock up" in the sense they get stuck and never finish and can't be aborted. If you go to Crawl History, y...
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Christopher Ryan commented,
Thanks Val! Definitely, I think others may have encountered these, and hopefully this post prevents duplicate tickets coming in. Another one I found, if I refresh a model, and while the spinning lo...
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Christopher Ryan commented,
The Campaign Creation API when using Pulse doesn't let the user create multiple schedules for a single day. We have open hours 8-12 and 1-5. The API errors saying (paraphrasing) it doesn't more tha...