FAQs - General
General Cyara Platform Frequently Asked Questions
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Why can't I see the Cyara User Guide?
The Cyara User Guide and the Cyara Tutorial Videos require an active login session on the Cyara Platform. You will now need to login with your Cyara credentials to access the Platform User Guide. When accessing the Platform User Guide, you’ll be prompte...
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How do I change/reset my password?
Answer Cyara users can reset/change their password any time. To do so, please follow the simple steps below: Navigate to the Cyara Portal Login page: Click on the forgotten password link: Enter your username or corporate email associated with your user...
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Common Scenarios where Cyara ends the call
Even if any test case steps fail, Cyara tries to complete the test case and the call but there are few scenarios where Cyara could drop or release the call from its end. Call taking too long - Reason for that, Cyara intelligently calculates the maximum...
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What are Default ANIs (CLIs) used by Cyara?
If no ANI/CLI/Calling from number is provided in a test case, Cyara will use these ANI depending on carrier configured for this test case or destination. These ANIs can be provided to customers if they need to whitelist them on their side. Cyara US : ...
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Troubleshooting not being able to make calls from my Cyara Phone / Call Explorer
Cyara phone in many terms is like any other normal web based phones from where one can call to any number. Cyara phone creates the test case based on live interaction with the call made from Cyara Phone. All the DTMF pressed, Speech replies spoken and t...
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Format of the Called Number and ANI (CLI)
The carrier always prefers to have the called number and the calling number in E164 format. If the called number is not in E164 format and the ANI is not a valid ANI, call termination is not guaranteed. Customer should always write the called number i...
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Retrying Cyara Test Cases with another Carrier
Cyara Test Cases offer a retry feature to reattempt the call using another Carrier, eliminating a single issue between Cyara and our default carrier as the source of testing failures. Internal errors such as these where Cyara fails to place a call with ...
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Cyara CX Models Naming Convention
Question Starting with Cyara 20.1, the naming convention for the Test Cases generated from CX Models have changed. Now Cyara includes in the Test Case name all the element names separated by a chevron " > ". How does Cyara decide which elements to inclu...
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What are all the possible values of a Test Case "Result", that you can get from the API version 2.5?
The possible values for a test result are: i)Successii)Failediii)Abortediv)Satisfactoryv)Internal Error Note: You might be also interested in: What are all the possible values of a Campaign "Status" that you can get from the API version 2.5?
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What are all the possible values of a Campaign "Status" that you can get from the API version 2.5?
The possible values for a campaign run status are: i) Queuedii) Runningiii) Abortediv) Completedv) Expired planvi) Failed Validationvii) Exceeded Portsviii) Internal Error Note: You might be also interested in What are all the possible values of a Tes...
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How to find version of Cyara components
Background When we report issues to the Cyara support, they need the version of specific Cyara component for identifying the bug or to reproduce the issue with the same version of that component. It should be noted that the version of each Cyara compone...
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Does Cyara require Java to run?
Question Does Cyara require Java to run? If so, does Java come with the installation package, or I have to download it separately? Answer No, Cyara doesn't require only java to run. Cyara is built around MS .NET stack for the frontend and and various ...
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I have an idea to enhance the product. How do I raise a Feature Request?
Answer Click Submit a request: Select Submit a feature request from dropdown: Fill out the form: Specify feature category/categories Provide a detailed feature/idea description Provide supplemental information: text documents, screenshots, logs,...
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Does Cyara offer a Certification program?
Yes. For an overview of our Certification Program, including details of each Certification and the relevant qualification criteria, visit our Certification Program page.
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What training courses are available?
We offer a comprehensive training program through Cyara Academy. For details on course offerings, training paths, training options, and our certification program, please visit our training page.
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Does Cyara have an open API?
Answer Cyara Web Portal supports simple, open API to interact with Cyara platform, and control your automated testing suite. Cyara Rest API is an ultimate tool to build automation on top of automation and integrate Cyara into your company's development ...