FAQ - Performance/Load Testing

  • How do I schedule a load / performance test?

    Starting with Cyara 2020.4 our customers no longer need assistance from Cyara to schedule and run load tests. The Cyara 2020.4 brings full service to load testing, accelerating the scheduling process while making it more convenient and fully automated. ...

  • Voice Call Performance Calculator

    When conducting voice performance testing in order to achieve desired business objectives which usually focuses on speed, accuracy, response time and scalability of the system under test a set of metrics are usually defined which identifies how much wor...

  • Ramp up CAPS and MAX CAPS

    Background When you plan your load test which contains multiple Campaigns, you need to be careful while setting up a ramp-up time, as it is easy to exceed the CAPS limit for your IVR. Let's review a scenario when you have a 1000 ports load test split be...

  • How do I plan my load test?

    Answer To plan your load test you need to identify the following: Load Target. What exactly you need to test? IVR Prompts Response Time Backend Load Test Type Avalanche Test Soak Test Scale Test Campaigns Sequence Test Cases Proportion When it i...

  • How do I create my test cases for load test?

    Answer When a scope of load test is defined according to Load Test Plan, test cases need to be adjusted accordingly: If a load test tests the IVR under load the following criteria need to be included into test cases: Delays fetching and playing audio ...

  • How do I calculate Ramp Up Time, CAPS and Call Duration?

    Answer Ports, Ramp Up Time, Call Duration and Call Attempts Per Second (CAPS) are related to each other with the following expressions: Ports = Call Duration * CAPS Ramp Up Time = Ports / CAPS It's easy to see that Ramp Up Time in these expressions equa...

  • Which Cyara functions (Tags) can I use in my load tests and which not?

    Answer Cyara provides a wide range of custom functions (Tags) that can be used to address different needs for functional and regression testing. Though Cyara allows using functional/regression test cases for load tests, there are some restrictions that ...