FAQ - Contact Center Monitoring
Frequently Asked Questions about Cyara Monitoring
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Why Scheduling a Pulse campaign is important?
Problem Cyara allows you to set, a Pulse Campaign, Start Time, and Date, as well as its frequency. It often causes confusion that the campaign will always run at certain time intervals starting with the Requested Run Date/Time. In fact, there are severa...
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Amazon Connect Cyara Virtual Agent (Voice)
Amazon Connect Amazon Connect is an easy-to-use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers p...
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Limitation on Pulse Extra Call Feature
Background : The Pulse extra call will happen when the following conditions are met :1. if the Extra Pulse Call setting is configured2. if the Major or Minor Threshold limit is exceeded3. if the call failure results in alarms to be sent4. needs to fai...
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How do I set up a new Executive Dashboard?
The following steps can be used to create a default Executive Dashboard. For additional information or to further customize your dashboard refer to the User Guide. Dashboards can be accessed via the Reports Menu. To configure a default Executive Dashboa...
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What do I need to do to prepare to monitor an environment or application?
To monitor an environment or application you need to identify the following: What do you need to monitor? IVR application Voice Quality Response Time Web Services When and how often do you need to monitor? Weekdays/Weekends Start and End times Freq...
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Installing the ResolveAX Browser Extension
ResolveAX has two deployment model options for agent desktops so that data can be captured and streamed to the ResolveAX backend. A Browser Extension option, and an SDK (by custom request) option. These options will not impact agent’s ability to log ...