FAQ - Basic Troubleshooting
Basic Troubleshooting Techniques and FAQs.
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Unable to Connect to the Cyara Platform
If you are unable to connect to the Cyara Platform at https://cyaraportal.x (Where .x is your regional Cyara Portal, e.g Cyaraportal.us or Cyaraportal.co.uk), or specific pages within the portal do not load correctly, follow the troubleshooting steps be...
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Test Case Tuning Quicklinks
The following table below is a quicklink guide on various Test Case topics, specifically relating to troubleshooting and Test Case Tuning. Click the links below for more information on each topic Knowledgebase Article Variable Web link Examp...
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What does General Error mean?
Description Sometimes Cyara Portal instead of a requested page or action shows blank screen with General Error text on it. Answer General Error means an Exception in Cyara Web application. Exception is a condition that is not expected by an application,...
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What to do when a particular step is failing with low confidence?
Answer There will be few cases where you might face issues with a particular test case step failing with low confidence. To troubleshoot such scenario we advise to use the Prompt Analyzer feature which can be accessed in the test case step result. The s...