FAQs - Cyara Platform

What are call costs? Call costs are charges for making voice calls to non Toll-Free Numbers from or to the Cyara Platform.    When are call costs incurred?  Call costs are incurred when making voice calls to non-Toll-Free Numbers in the following ways f...

By default, specific numbers are blocked in the Cyara Platform to avoid spam and malicious calls. These could also include non Toll-Free numbers with a high call rate. You can always have these numbers unblocked by contacting your Account Manager or the...

E.164 International Dialing Format E.164 is the carrier preferred dialing format. Making use of the country code as part of the phone number is general best practice as carriers will not guarantee that the call will terminate without it.   How does this...

  There may be times, when creating your test case, where you need to validate weather or not hold music is playing. This can be accomplished through the use of the {Bypassrecognition} tag. This tag is used to indicate that speech recognition should not...

Below is a list of Common locations for Cyara logs.  If you have a on premises deployment you may be asked for these files during trouble shooting.   Web Portal: C:\inetpub\wwwroot\CyaraWebPortal\logs   ELMAH C:\inetpub\wwwroot\CyaraWebPortal\logs\ELMAH...

CX Model Tags   Cyara CX Models also support a specific range of Tags. When creating or editing a CX Model, you can insert Tags into various fields to cater for specific scenarios. Tags are keywords surrounded by curled brackets (for example, {TagName}...

Cyara does support ANI/CLI/Caller-ID Spoofing. This feature allows customers to override the default Caller ID assigned to the Cyara Trunk and simulate real-unique callers reaching out to the IVR. To use this feature a Cyara user needs to set a special ...

For the discovery of an IVR, Cyara supports many languages. At present below the IVR Speakers are available to discover the IVR in respective languages.   IVR Speaker Language Country  Arabic  Jordan  Afrikaans  South Africa  Bulgarian  Bulgari...

This article is about the information on Virtualization of Cyara servers. Q. Can we use Virtual Servers instead of Physical Servers for Cyara? A. Yes. We can use virtual servers for all Cyara components. Q. Which virtual machine hypervisor does Cyara su...

Test results are retained for a minimum of 12 months Call recordings are retained for a minimum of 3 months. After 3 months Recordings are moved to the offline storage, and may not be accessible through the portal. Recordings can be restored from the ...

What VoIP Protocols Does Cyara Support? Cyara supports the following Voice Over IP protocols: SIP H323* SCCP* * Through Cyara Voice Gateway Does Cyara Support Secure SIP and Secure RTP? Yes, with some restrictions. Please contact Cyara Support for det...

Many Cyara users having difficulties using Language tag to override the default recognition (ASR) language set for the Account. Here are the most common questions asked: How to use {Language} Tag? Open Expect To Hear menu Select {Language} Tag from the...

What Operating System does Cyara Platform support? Answer The table below shows Operating Systems and Versions that latest Cyara releases support: Cyara Version/OS Version Windows Server 2008R2  Windows Server 2012R2 Windows Server 2016 Windows...

What DBMS and what versions does Cyara Platform support? Answer Cyara Platform currently supports Microsoft SQL Server (MS SQL) only. MSSQL Versions that current Cyara release supports:  Cyara Version Microsoft SQL Server 2012 (Standard or Enterpr...