Release & Product Advisory
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Changes to CX Model Exports
With the release of Cyara Platform 2024.2, the ability to export CX Models has changed. Due to the increasing complexity of many of the designed CX Models, exporting to 3rd party services such as Amazon Connect or to Genesys Purecloud is no longer suppo...
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Cyara Release 2024.2 - Checking in bookings via Cyara Load Test Booking Calendar
With the release of the Cyara Platform 2024.2 a new method of checking in a booking via the Cyara Load Test Booking calendar has been introduced. This update has been introduced to allow Cyara to initialise all of the required hardware for a load test o...
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Cyara Voluntary Product Accessibility Template (VPAT) Update
The Voluntary Product Accessibility Template (VPAT) is a reporting standard that allows digital product vendors to document how their software complies with Section 508 accessibility guidelines. Section 508 is a U.S. accessibility law that requires all ...
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Cyara Call Explorer: Important Updates to Network / Firewall Rules
Starting October 5, 2022, the Cyara Call Explorer application will be migrated by the Cyara vendor to a different network region that will require updates/changes to the firewall rules at the high-security networks. If you're using Cyara from a network ...
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Log4J vulnerability (CVE-2021-44228) Announcement
Cyara is not impacted by this vulnerability. Cyara does not use the Apache log4j libraries that are impacted by this vulnerability. We are committed to providing the highest levels of security in our products. We are monitoring current vulnerability re...
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Cyara Release 21.2: Language Tag Limitations and End Of Support for Nuance Dragon
Cyara Release 21.2 brings important changes to the Cyara Platform that may have a significant impact on Cyara users: Cyara Announced it will no longer be supporting Nuance Dragon and Krypton Natural Language Understanding (NLU) engines in the Cyara Clo...
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Internet Explorer 11 End of Support Notice & FAQ
As of Cyara Release 20.3 (scheduled for September 2020), the Internet Explorer 11 web browserwill no longer be a supported browser to use while using the online Cyara Portal. Why the change? This change is the result of Microsoft's change in web browser...
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Cyara Release 2020.2: Changes to AGD Tones
This article covers the changes to the Command Tones used by the Cyara Audio Generation Device (AGD), this change included in Cyara Release 2020.2 will affect both Software and Hardware based AGDs provided by Cyara. Note: These changes only affect the 2...
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End Of Life of Cyara Recording Validation
Cyara Recording Validation Due to low market adoption of this product, and a recent change in API compatibility from one of the vendors, we are discontinuing CRV. Effective immediately, CRV is no longer available for sale. Moreover, we will not be maki...
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End of Life of Cyara Replay & Crawler
Replay & Crawler In the Fall of 2017, Cyara introduced Velocity, which combined capabilities of Replay and Crawler, and extended functionality in a variety of areas. Since the Fall of 2017, we have continued to enhance Cyara Velocity, and the feature ...
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Cyara Comprehensive Network and Firewall Advisory
The Cyara product comprises 3 main components: Web and UI, Voice, and Omni Channel. Components interact with each other using Universal Message Bus, which means that all the Cyara components must have access to the Universal Message Bus. Preface This ar...
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Cyara ASR/TTS Migration Customer Advisory Notice
Cyara is announcing 2 notable changes in the technology dependencies of the Cyara Platform: Speech Recognition Technology – We are completing the transition of all customers to use a newer Automatic Speech Recognizer (ASR) engine. Text to Speech Techno...