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FAQ - Cyara Support

Useful information on how to open tickets with Cyara Support

  • Cyara Call Explorer: IP Ranges and Ports

    Overview The Cyara Call Explorer can require additional network connectivity access to be granted, if you are using it behind a network firewall for example. The below tables cover which IP Addresses and Port Ranges should be allowed through your networ...

  • Opening a ticket with Cyara Support

    Cyara Support offers multiple communication channels: Email Web Phone SMS* All of these methods can be used to open a ticket with Cyara Support. *sms channel is available only in the US Email Opening Cyara Support ticket using email channel is as simp...

  • Assigning Severity to a Ticket

    Cyara uses Severity attribute to define the the extent to which an issue affects the product or application. It defines the Impact that an issue has on the customer's project or testing process. Cyara defines the following Severity levels: Severity1 (Cr...

  • Can I Call Support?

    Yes. Cyara Support has a Hotline for Urgent questions and Critical issues. Customers can call following numbers: USA: +1 855 843 4662 UK: +44 808 164 4453 AUS: +61 1800 953 154