ResolveAX Release Notes

In this release No Calls Alert - Checking if Agents are Available or On-Queue Setting "Call Received Internal" Setting "No Calls" Tag Enabling No Calls Alert Issues Fixed   No Calls Alert - Check if Agent is Available or on-Queue As part of enhanc...

In this release Configurable Reporting Data Segregation for Users Enhanced Agent Disposition Desktop Widget Monitoring – Agent Disposition Dashboard View by dispositions by an individual agent Agent Disposition Analysis Insights Detailed Agent ...

Enhanced Location Identification in Agent Login Dashboard With this new ResolveAX release, Cyara has enhanced Agent Location Identification information provided in the Agent Login Dashboard. There is now a new icon that has been added to the “Health” co...

Refreshed UI interface (Replacement of legacy design system)  With this new ResolveAX release, Cyara has refreshed the UI interface. The subtle changes in color, shading, and font are intended to provide greater contrast, be easier on the eyes, and impr...

Extension Activation Troubleshooting Support Extension Activation Dashboard Under the Analysis section, we have introduced an Extension Activation Dashboard to log extension activation error details to assist with troubleshooting ResolveAX Agent Extensi...

Enhanced Call Visibility with Call Outcomes in ResolveAX We're excited to announce the addition of Call Outcomes to ResolveAX, providing users with even greater insight into call activity. Call Outcomes offer a detailed breakdown of each call. Outcome ...

Enhanced Call Visibility with Call Outcomes in ResolveAX We're excited to announce the addition of Call Outcomes to ResolveAX, providing users with even greater insight into call activity. Call Outcomes offer a detailed breakdown of each call. Outcome D...

ResolveAX Version 24.5 Release Timetable Release Date May 10th, 2024   ResolveAX Release 24.5 New Features ResolveAX Alerting In our latest iteration of ResolveAX Alerting, we are introducing the capability to select from minimum/maximum, or ove...

ResolveAX Version 24.4 Release Timetable Release Date April 22nd, 2024   ResolveAX Release 24.4 New Features 1. Enhancement of ResolveAX Alerting Feature - Calls tab The recent addition of the Calls tab within the ResolveAX alerting section gran...

ResolveAX Alerting: ResolveAX now has an enhanced and configurable alert policy feature. Users will have the ability to configure and tailor alerts based on specific metrics within three categories: Health Check, Integration, and Trend. The customizatio...

ResolveAX Version 24.1 Release Timetable Release Date January 21st, 2023   ResolveAX Release 24.1 New Features 1. Agent Integration Dashboard Enhancements 1.1 ResolveAX SDK version validation In the Analysis section of ResolveAX, the Agent Integ...

ResolveAX Version 23.12 Release Timetable Release Date 13th Dec, 2023 ResolveAX Release 23.12 Supported Platforms Amazon Connect Genesys CX Cloud (formerly known as Purecloud) ResolveAX Release 23.12 New Features In-column filtering In-col...

ResolveAX Version 23.11 Release Timetable Release Date 30th Oct, 2023   ResolveAX Release 23.11 Supported Platforms Amazon Connect Genesys CX Cloud (formerly known as Purecloud) ResolveAX Release 23.11 New Features Expanded Softphone Deplo...

LiveVQ Version 23.5 Release Timetable Release Date 24th May, 2023 ResolveAX Release 23.5 Supported Platforms Amazon Connect Genesys CX Cloud (formerly known as Purecloud) Genesys MultiCloud ResolveAX Release 23.5 New Features Genesys Cl...

LiveVQ Version 2.5 Release Timetable Release Date 30th November, 2022   LiveVQ Version 2.5 Release Table of Contents Platform Features Issue Fixes LiveVQ Release 2.5 Supported Platforms Amazon Connect Genesys CX Cloud (formerly known as Pu...

LiveVQ Version 2.4 Release Timetable Release Date 2nd November, 2022   LiveVQ Version 2.4 Release Table of Contents Platform Features Issue Fixes LiveVQ Version 2.4 Features MVP for Non-Technical Agent Issue Resolution Agent workstation compl...

LiveVQ Version 2.3 Release Timetable Release Date 29th September, 2022   LiveVQ Version 2.3 Release Table of Contents Platform Features Issue Fixes LiveVQ Version 2.3 New Platform Support Genesys CX CCaaS Solution Integration (fmrly Pure Cloud...

LiveVQ Version 2.2 Release Timetable Release Date 22nd August, 2022   LiveVQ Version 2.2 Release Table of Contents Platform Features Issue Fixes LiveVQ Version 2.2 Features Usage page now reports peak concurrent agent usage along with histor...

LiveVQ Version 2.1 Release Timetable Release Date 25th July, 2022   LiveVQ Version 2.1 Release Table of Contents Platform Features Issue Fixes LiveVQ Version 2.1 Features Now the default view on portal login will be ‘Last Day’, previously it...

LiveVQ Version 2.0 Release Timetable Release Date 4th July, 2022   LiveVQ Version 2.0 Release Table of Contents Platform Features Issue Fixes LiveVQ Version 2.0 New Platform Support LiveVQ now supports Genesys Multi-Cloud Platform (WebRTC vers...

LiveVQ Version 1.10 Release Timetable Release Date 13th June, 2022   LiveVQ Version 1.10 Release Table of Contents Platform Features Issue Fixes LiveVQ Version 1.10 Features Add usage reporting data to the portal for customer tracking. A new ...

LiveVQ Version 1.9 Release Timetable Release Date 23rd May, 2022   LiveVQ Version 1.9 Release Table of Contents Platform Features Issue Fixes LiveVQ Version 1.9 Features Included date in date time columns in analysis pages  Team information i...

LiveVQ Version 1.8 Release Timetable Release Date 2nd May, 2022   LiveVQ Version 1.8 Release Table of Contents Platform Features Issue Fixes LiveVQ Version 1.8 Features Replace the "total calls" text in the MOS pie chart with avg MOS as this ...